See What Our Customers Are Saying
Reviewed by Josue Zepeda for Michelle Ota
What made my experience great was Michelle Ota herself. She went above and beyond to guide me through every step of the homebuying process, making sure I understood what was happening and what to expect. She was patient, transparent, and always available when I had questions. What stood out the most was how much she cared. She didn’t just process paperwork, she educated me, encouraged me, and gave me the confidence to keep going even when things got tough. Thanks to her dedication, I was able to achieve my dream of becoming a first-time homeowner.
Reviewed by Carlos Castillo Portillo for Michelle Ota
Michelle was knowledgeable, patient, and an immense help with our first home. Her and her assistant, Sarah, made the process smooth and transperant.
Reviewed by Tiffany Pedersen for Gregory Cross
Very patient with my mother who's not tech savvy. Everything went smooth.
Reviewed by Jose Franco for Cynthia Escobar
Just the communication and answer every question and doubt i had
Reviewed by Tiffany Pedersen for Gregory Cross
He was very patient with my mother who is computer illiterate.
Reviewed by Saeng Bunsy for Fidel Dorado
Fidel was a pleasure to work with. He and his team communicated well from the beginning all the way to the end of the escrow. I did not have to reach out to ask any questions. Fidel and his team kept me in the loop throughout the whole process. Thank you for a wonderful experience; Fidel and team!
Reviewed by Jorge Linares for Manuel Corral
Smooth process, frequent updates
Reviewed by Kimberly Leuthard for Melissa Sparks
There are not enough words to say how great Melissa is! Her tenure should speak VOLUMES. Many friends have gone through similar loans and say they work with countless people. We have used GEM for our Mortgage, refinance, HELOC and each time dealt with just Melissa. And each time she is responsive, available, updates me without me even asking for updates! She knows what info I need before I know what info I need. She is beyond great, make sure your reward her.
Reviewed by Jimmy Jimenez for Cody Villanueva
What made the experience so great is Cody really made you feel he was working to our goals from the begining up until the end. The communication and work he delivered made you feel like a team throughout each step of the process. The home buying process can seem like a daunting process but with Cody's expertise you felt like everything was going to work out regardless of any challenges .
Reviewed by Shay Valencia for Ryan World
The constant communication and availability of the team even after hours was very much appreciated. As a first time homebuyer, the World team was able to explain items to me in way that made it simple to understand and less intimidating. We had some hiccups during escrow and the World team was always prepared, expidited everything and made the process as smooth as possible. Had a great experience!
Reviewed by IGNACIO GONZALEZ for Harold Greenberg
great service and overall experience!
Reviewed by Joshua Depue for Tim Silva
Everything went quick and smooth.
Reviewed by Deanna Avila for Todd Iles
Better communicatio.
Reviewed by Sean Stockton for Jennifer Wilkins
everying thing was completely in a short window Thanks to Faith for all her hard work
Reviewed by Daniel Fulton for Milo Grecian
never spoke with Milo
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