See What Our Customers Are Saying
Reviewed by Tonie M for Tiffany Hines
Tiffany was always there when I needed her. No matter the time. She held my hands through this entire process as I was clueless on purchasing a home.
Reviewed by Rebeca M for Cody Villanueva
Provided updates often
Reviewed by Spencer H for Holly Litmanovich
She always answered our questions. Buying a home in CA is a difficult process but she made things feel effortless and smooth. She was on top of the changing rates and market and had great communication during the entire process. I don't think we ever once felt like we were not being given the best service we could get.
Reviewed by Karen P for Sergio Agudelo
Sergio is very thorough and knows what he’s doing. He is very helpful and honest and makes sure you know every step of the process.
Reviewed by ERIC G for Thomas Louisignau
Thomas and his team provide a knowledgeable and pleasant customer experience.
Reviewed by Ivan P for Sergio Agudelo
He was on top of things, any questions that we had he always had an answer for us, I wish I had this experience when I bought my first home, thanks Sergio
Reviewed by Grace A for Jerry Novelo
Mr. Novelo was professional, well knowledgeable in guiding me through the application process and was courteous. I had a few moments of uncertainty and misunderstanding and he was able to clarify things for me quickly and superceded my expectations during the buying process and I know I will continue to do business with Jerry and refer friends and family to him and Gem Mortgage in the future.
Reviewed by Maria P for Frank Salazar
Frank was really helpful
Reviewed by Clarissa C for Fidel Dorado
Nos explico todo pasó por paso pregunta tras pregunta muchas gracias al gran equipo que tienen, gracias por ayudarnos a tener nuestra casa
Reviewed by Verenice D for Fidel Dorado
The reason my experience was great, had to do with the fact I was updated about everything throughout the process. They made sure to explain everything and everything just seemed to flow smoothly.
Reviewed by Jose H for Roberto Betancourt-Parra
Robert was able to deal with the complicated issues related to processing our property on a living trust to stay in the family. Five siblings involved most with individual problems to be solve, Robert had to be creative to bring everyone together to make the transaction happen.
Reviewed by Paul S for Melissa Sparks
Melissa and the other folks at GEM were really easy to work with. Very good answers to questions (and very patient while I asked those questions). Also... whenever I threw them a curveball (since I'm a bit of an e-commerce dinosaur) they found easy workarounds that I could handle. All in all a smooth and efficient process.
Reviewed by Jorge M for Thomas Louisignau
Thomas was very thorough with us, answered all our questions even if it was the same question over and over. he walked us through the whole process, we are so very happy to work with Thomas
Reviewed by Gerardo R for jtrujillo
The excellent service and a great communication from John made the process a lot easier.
Reviewed by Robert S for Gregory Cross
I would give him 100 stars and thumbs up, if we could. Greg has always treated us like family. There is no one else we would trust, when it comes to refinancing or financing our home. Greg’s professionalism, knowledge, attention to detail, and basically, his all around demeanor, put your company in the highest esteem. Mye and my family look forward to working with Greg in the future!
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