See What Our Customers Are Saying
Reviewed by Crislyn A for Colleen Stewart
Very welcoming, they help you and explain everything detailed on the loans and basically work with you and also no money collected. And they work very fast to close the deal.
Reviewed by Larry T for Kayla Iles
It was great
Reviewed by David K for Matthew Switzer
Moving is stressful. It was nice not needing to worry about what was happening in the background with the loan and the documents and the whole transition process.
Reviewed by Joan Y for Chris Haun
Throughout the entire process, Chris made sure my husband and I were informed of everything going on, and never left us in the dark. When sending over requested documents, Chris was very prompt in confirming receipt and processing everything in a timely manner. He answered all my questions thoroughly - even if they were very basic questions just to give me peace of mind. Would highly recommend his services to my friends and family in the future.
Reviewed by Olivia B for Michelle Ota
It was a good experience for me and family to have her as loan officer, she helped us to understand and find a good program for us, she's consistent and we get a loan for buy our first home. Thank you for all your help
Reviewed by GERARDO A for Pat Mulvey
Pat Mulvey was so helpful any questions we had she was always gladly to answer them , she made the whole refinance experience easy and smooth . Thank you so much
Reviewed by Maria G for jtrujillo
Constant communication and updates.
Reviewed by Jose E for Frank Salazar
GEM Mortgage is represented by outstanding customer support and expert advice lead by Mr. Frank Salazar. Franks professional, helpful, and responsive team made my VA loan experience seamless. Made the home loan process of purchasing our home simple. We would not hesitate recommending GEM Mortgage, and encourage everyone seeking home loan advice to stop by their offices. Mr. Salazar's team has outstanding customer service, are all home loan oriented, and stand out as an excellent VA loan organization. We believe First-time home buyer would benefit from the vast knowledge the GEM team carries, and be surprised on all the resources they provide for home ownership. They continuously showed professionalism, always called us back, and answered all questions in a timely fashion. The loan process was pretty seamless and took hardly any time at all, thanks to the online processing methods they leveraged. We got an exceptional loan rate and satified with everything Frank's team provide throughout the loan process. We can't emphasize enough on GEM Mortgages exceptional customer service! Thank you Mr. Frank Salazar and all the GEM Mortgage team for making our dreams come true;)
Reviewed by Katherine M for Gregory Cross
Greg makes it a very pleasant experience!
Reviewed by Kenny C for Frank Salazar
GEM Mortgage is represented by outstanding customer support and expert advice lead by Mr. Frank Salazar. Franks professional, helpful, and responsive team made my VA loan experience seamless. Made the home loan process of purchasing our home simple. We would not hesitate recommending GEM Mortgage, and encourage everyone seeking home loan advice to stop by their offices. Mr. Salazar's team has outstanding customer service, are all home loan oriented, and stand out as an excellent VA loan organization. We believe First-time home buyer would benefit from the vast knowledge the GEM team carries, and be surprised on all the resources they provide for home ownership. They continuously showed professionalism, always called us back, and answered all questions in a timely fashion. The loan process was pretty seamless and took hardly any time at all, thanks to the online processing methods they leveraged. We got an exceptional loan rate and received outstanding support from all of Frank's team throughout the loan process. We can't emphasize enough on GEM Mortgages exceptional customer service! Thank you Mr. Frank Salazar and all the GEM Mortgage team for making our dreams come true:)
Reviewed by Neftali N for Mary Vera
Mary communicated promptly and clearly. Being that we are first time homebuyers, we had many questions and did request changes in terms of loans. Mary never seemed inconvenienced by us despite the questions or changes. She was courteous, professional, and made the home buying experience less stressful for us. What a great experience.
Reviewed by Ulyses S for Jenalee Piercey
I am glad Jenalee helped me through the process of buying my first home,she explained everything from start to finish and answered all my questions.
Reviewed by Rudy M for jtrujillo
John was referred to us by Richard Dinsmore who is a family member and former employee of GEM. John took care of us like we were family. He went out of his way to make sure we were taken care of. Thank You So Much John.
Reviewed by Steven G for Fidel Dorado
Staff was kind, they were very helpful, they answered all my questions
Reviewed by Mara F for Milo Grecian
Milo was always happy to answer ALL my questions. He made the process very easy. That’s why I’ve used him for all my loans and refinances. :)
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