See What Our Customers Are Saying
Reviewed by Cheryl P for Mary Vera
Mary worked with us to ensure we were both happy with the details and comfortable with the path forward. Great experience overall!
Reviewed by LASONDRA M for Racine Mai
The level of expertise is exceptional. Allow me to have great confidence in the service, and my loan documentation. Racine is very friendly and customer service savvy. Thanks soo much for all you do.
Reviewed by Sonia M for Armando Novelo
I looked at this process in phases--1st phase I connected with realtor and discussed what type of home we were looking for, our likes and dislikes and areas, in addition, to our budget. Although I already had a lender approval realtor suggested lender that he worked with to make transaction work cohesively. I was very happy to be in communication with Armando and the step-by-step explanations as to what program would best fit my needs. The 2nd phase began after the house was decided upon and that's when I started to feel I was on a rollercoaster, not a bad ride, but it was exciting and exhilarating because I felt confident you guys were working to help me get to my goal. The 3rd phase included what i call the "hand-off" or the T.O. (sales reference term from my retail-selling days), the contact with Mel, April and escrow personnel and various representatives that were working on this transaction. I appreciate the constant communication and status updates as well as requests for required documentation to complete the transaction. I did have some inquiries on the various entries in the intemized section, don't quite remember the name of the document, but it's the one that has all the fees, that was very intense and the various charges were confusing. I wish there would be better explanation and more clarity on this. Overall I felt the whole process was thorough, efficient and pleasant. Thank you for all your help and the Mack Family wish you all hard-working people a fabulous Christmas and Prosperous New Year.
Reviewed by Carol Ann M for Mark White
Mark White has been an exceptional professional to work with. This is the second time I have worked with Mark on a loan request he was great to work with then and did a fantastic job on this new mortgage. He is great at communicating and is highly responsive. He was able to put our loan together based on a very tight timeline. He was key in making our offer more attractive to the seller because of the shortened approval process. I highly recommend working with Mark and his Team. Thank you C.Marinos
Reviewed by EDDIE S for Ken Lawrence
Tiffany made the process so easy and relaxing. No stress. She kept me informed, especially due to my schedule working nights. And it's hard to answer the phone because I sleep during the day. Thanks Tiffany.
Reviewed by Hector A for Colleen Stewart
She helped me thru whole process. Very nice and professional.
Reviewed by Kayti P for Gregory Cross
Fast at getting information for me. Patient and walked me through the process
Reviewed by Jeffrey B for Joseph Giffoni
Outstanding service
Reviewed by Alejandra V for Arturo Esparza
Made everything quick and easy
Reviewed by Araseli C for Rene Zamora Melgoza
He gave us the facts since the beginning unlike other lenders we had talk to.
Reviewed by Alyson B for Carol Krock
Carol was great to work with! Everything was taken care of quickly and professionally.
Reviewed by LECHELE N for Antione Moore
ONE ON ONE CUSTOMER SERVICE , KNOWLEDGE OF HIS CRAFT .... THANK YOU FOR ALL YOU HAVE DONE TO ASSIST GREG AND I
Reviewed by Ricardo R for Jose Rojas
Great experience
Reviewed by Joslyn L for Heather Hakes
Everything
Reviewed by Sabriya W for Jerry Novelo
Jerry was very knowledgeable and helped me understand where I didn't.
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