See What Our Customers Are Saying
Reviewed by CHRISTINA D for Andrew Sullivan
Andrew was very friendly and professional. He answered any and all questions we had timely. We refinanced our home quickly and didn't have any problems. I will definitely be coming back to him for any of our home financing needs.
Reviewed by Brenda S for Silverio Garcia
Awesome staff and great service.
Reviewed by Miguel M for Brad Puckett
When purchasing or refinancing, the scariest part is not understanding the process. Brad was great at explaining every step, and what options could be more beneficial to me. I had originally reached out to a different loan officer, but chose Brad because, I didn’t feel like I was being sold something. He never pressured me into any one option, but instead broke down the difference between the options so I could make an educated decision. Brad was great to work with, and after this whole process I didn’t only end up with a great loan and better understanding of the process, but also with a point person whenever I need any of these services. Would highly recommend to any of my family or friends. Thanks again Brad, Miguel
Reviewed by Robert C for Silverio Garcia
Everything from communication! Being able to answer questions on random times!
Reviewed by Gilberto H for Armando Novelo
fairly quick turnaround from start to finish
Reviewed by Maria M for Frank Salazar
Jesus Ojeda helped us with any questions or concerns we had along the process. Professional and knowledgeable, I definitely recommend GEM Mortgage for your loan needs. Thank you Jesus for all your help!
Reviewed by Alba C for Silverio Garcia
From day one, the response to any questions and or concerns went above and beyond. Silverio and his team made it very easy for us and ensured we were informed throughout the entire process. In this technology-based environment, we are living in today, the team truly made us feel like they were holding our hand and with us to the end of the finish line.
Reviewed by Elena V for Thomas Louisignau
We didn’t work with Thomas directly most of the time so I can’t really speak for him but for the other loan officer that was helping us, communication could have been better. This was our first home purchase so I felt the whole errors with the home appraisal could have been handled differently and if we would have not caught those errors I feel nothing would have been done about it. Communication is key to help the customers feel more at ease and help them with the stress when it comes to purchasing a home. But overall everything else was great.
Reviewed by James M for Colleen Stewart
Made everything easy
Reviewed by Debra S for Melissa Sparks
Melissa was our partner from the very beginning of this process. We had several times when our needs and price range changed, and she was right there to change scenarios and go over different financial options. During this process, a lot of people that we were working with dropped the ball, gave inaccurate information, and made the process more stressful for us. Melissa was always easy to work with, organized, friendly, and always knew the right thing to do to get us moving back in the right direction. She was, and is, wonderful, and I could not imagine us working with anyone else.
Reviewed by Veronica H for Rene Arauz
I have worked with other lenders in the past and none compare to Rene's expertise and professionalism. He welcomes your questions and clearly and fully answers them. I have referred him to many friends and family members who have also had a good experience working with him. Rene is truly an honest and ethical professional and I will not hesitate to do business with him again.
Reviewed by Kathie A for World Mortgage Group
Alan is very responsive and is available evenings and weekends.
Reviewed by Silvia Y for Mark Ferguson
Good communication
Reviewed by Simon C for Gregory Cross
The absolute devotion to seeing the loan went through. I was a difficult case and Gregg Cross went the distance to getting me into my home. I can't thank him enough.
Reviewed by Jose G for Fidel Dorado
During the year and a half that I worked with the team I did not once feel like they were not ready to help. The entire staff is amazing and super helpful. I have been a client with them a couple times and both times they have been amazing to work with.
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