See What Our Customers Are Saying
Reviewed by William Almstrom for Frank Salazar
Everything was explained in detail, and the whole process was done in a timely manner!
Reviewed by Otto Marroquin for Hilda Payes
El servicio y la atencion al ciente asi como la rapides con que resuelven nuestros casos gracias Hilda payes y asisrentes
Reviewed by Hector Viramontes for Rosalba Burgos
Process was smooth and simple.
Reviewed by Lakia Jones for Tiffany Hines
There was some miscommunication at the initial start of the refinance process. Tiffany helped resolve the issue.
Reviewed by Miles Nault for Matthew Switzer
Matt was extremely quick to respond to any inquiries, very knowledgeable, friendly and professional. He was also very invested in a positive outcome for me throughout the process which aided in forming a great rapport
Reviewed by Marsha Guthery for Tim Silva
Helpful answers and encouragement the entire time.
Reviewed by Ross Duncan for Jenalee Piercey
Very easy to work with, explained the process thoroughly, great communication, and pleasant to be around. Great experience!
Reviewed by Dylan Camp for Sergio Agudelo
Good communication, worked around my schedule, and I was always able to get a hold of him.
Reviewed by Alisha Lehman for Annie Ransom
As first time home buyer’s, Annie did a wonderful job walking us through the process.
Reviewed by Heather Mayer for Holly Litmanovich
Efficient, helpful and friendly.
Reviewed by Kelly Batres for Jason Delaney
Jason is absolutely the first person we go to when we have questions about our loan. He is so knowledgeable, trustworthy, efficient, and always patient with us. He always answers emails and takes the time with things we don't understand. We are grateful to have Jason as our guide!
Reviewed by Stephanie Martello for Silverio Garcia
Silver took the time to talk with us and answer any questions small or big. It is nice to work with someone we trust!
Reviewed by BRITTNEY HERRERA for Eric Lopez
Eric is extremely knowledgeable! He went through every single step extensively and explained it thoroughly. When questions were asked his office staff and himself got back to us in a timely manner with answers.
Reviewed by Art Strauther for jtrujillo
Well, what can I say? I will start with just "2" words, (John Trujillo)!... This Gentleman, Ultimate Professional!, just gets the job done!!.. This job "done well", is performed with: professionalism, ultimate kindness, ultimate patience, ultimate knowledge. The home I am currently residing in; this home was purchased 2yrs ago. It was Mr. Trujillo, that was instrumental in my success in purchasing this home! Mr John, aided me through out the entire process!.. Now, as far as Gem Mortgage, you company made this entire process so "darn" easy!!!., Your company administrators, really made this process a success, easy to understand, prompt and...… last but not least "fun!!".. The beginning of this process , I was afraid, not knowing the process of refinancing. However, that fear was erased with, as I started the process with Gem Mortgage!! Big thanks to Gem Mortgage and your team!!!!!
Reviewed by Mark Frick for Sergio Agudelo
Total professionalism through the entire process! Complete clarity for us, as the client, as well as trust, that you were on top of everything. A great, simple, and easy transaction, for both Catherine and I. It was "all you" that made the experience positive! Thanks for everything!!
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