See What Our Customers Are Saying
Reviewed by Ross Duncan for Jenalee Piercey
Very easy to work with, explained the process thoroughly, great communication, and pleasant to be around. Great experience!
Reviewed by Dylan Camp for Sergio Agudelo
Good communication, worked around my schedule, and I was always able to get a hold of him.
Reviewed by Alisha Lehman for Annie Ransom
As first time home buyer’s, Annie did a wonderful job walking us through the process.
Reviewed by Heather Mayer for Holly Litmanovich
Efficient, helpful and friendly.
Reviewed by Kelly Batres for Jason Delaney
Jason is absolutely the first person we go to when we have questions about our loan. He is so knowledgeable, trustworthy, efficient, and always patient with us. He always answers emails and takes the time with things we don't understand. We are grateful to have Jason as our guide!
Reviewed by Stephanie Martello for Silverio Garcia
Silver took the time to talk with us and answer any questions small or big. It is nice to work with someone we trust!
Reviewed by BRITTNEY HERRERA for Eric Lopez
Eric is extremely knowledgeable! He went through every single step extensively and explained it thoroughly. When questions were asked his office staff and himself got back to us in a timely manner with answers.
Reviewed by Art Strauther for jtrujillo
Well, what can I say? I will start with just "2" words, (John Trujillo)!... This Gentleman, Ultimate Professional!, just gets the job done!!.. This job "done well", is performed with: professionalism, ultimate kindness, ultimate patience, ultimate knowledge. The home I am currently residing in; this home was purchased 2yrs ago. It was Mr. Trujillo, that was instrumental in my success in purchasing this home! Mr John, aided me through out the entire process!.. Now, as far as Gem Mortgage, you company made this entire process so "darn" easy!!!., Your company administrators, really made this process a success, easy to understand, prompt and...… last but not least "fun!!".. The beginning of this process , I was afraid, not knowing the process of refinancing. However, that fear was erased with, as I started the process with Gem Mortgage!! Big thanks to Gem Mortgage and your team!!!!!
Reviewed by Mark Frick for Sergio Agudelo
Total professionalism through the entire process! Complete clarity for us, as the client, as well as trust, that you were on top of everything. A great, simple, and easy transaction, for both Catherine and I. It was "all you" that made the experience positive! Thanks for everything!!
Reviewed by Sean Molloy for Gregory Cross
Loved the combination of knowledgeable advice and local context. Great, timely communication and willingness to answer any/all questions. Very pleased that our relator made the recommendation.
Reviewed by JONATHAN ARGUELLES for Eric Lopez
Eric was straight to the point and honest when asking for advice.
Reviewed by Lucina Gonzalez for Silverio Garcia
What made this experience great was how patient it all was.
Reviewed by MICHAEL LOMELI for Eddy Lomeli
The process extremely easy. Eddy was extremely helpful and knowledgeable. I appreciate the hospitality!!!
Reviewed by Jon LaChapelle for Nicole Donn
Everything went very smooth.
Reviewed by Michael Casper for World Mortgage Group
I am writing this review to say “Thank You!” to the staff at Gem Mortgage. My financial status was not favorable, having a fair FICO score. My goal was to refinance my house to pay off my ex-wife. Alan World is experienced in these types of transactions, advising me through this process. The expertise knowledge of Alan to create a mortgage to fit my financial means was processed by his staff in three weeks. Bertha Solis started the loan process requiring me to get a check list of documents to her. This process expediated the loan and began the loan process immediately. Once the loan was processed and ready to be funded, Judy Synder came to my home and had me sign the loan documents. A more important task Judy performed was to have my ex-wife sign the transfer of deed and had my ex-wife sign for a separate cashier’s check to complete the transfer of the house to me! I would highly recommend Gem Mortgage for any refinance or mortgage! The entire team effort by Alan, Bertha, Judy made the refinance of my home, transfer of deed and acquiring a great rate to fit my financial means seamless. The professionalism and expertise by all team members at Gem Mortgage is forever appreciated. Michael Casper
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