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Reviewed by Isidro Rodriguez for Fidel Dorado
Fidel was very thorough, and explained everything in detail, answered every email call that I had. The process was EASY and FAST. I was thinking this was too good to be true because there was absolutely no stress at all and the process was extremely easy. I will for sure recommend Fidel to anyone who would like buy, refinance, or if you just have questions. He is extremely pleasant and will have your best interest. Thank you again!
Reviewed by Bryan Okazaki for Cynthia MacNaughton
Cynthia made is GREAT. Cynthia was easy to contact, was patient in explaining the process and what was expected, and made winding through the complex path of financial decisions very tolerable. Cynthia is the reason I continued with the refinance process with HMS Capital (dba GEM Mortgage) rather than seeking other mortgage refinance companies. Thank you, Cynthia.
Reviewed by Mollie Bennet Beck for Paul Zintel
It was clear from the beginning that Paul was "on our side" working with us to get this transaction closed.
Reviewed by Neal Johnson for Milo Grecian
Fast and friendly service, as always! Highly recommended. Thanks
Reviewed by Caren Kiser for Fidel Dorado
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Reviewed by Carole Cliffe for Mark White
All our questions were addressed in a "user friendly" way so we could understand what we were signing. We felt the attention to our re-fi was handled in a timely fashion without too many delays, and we were kept abreast of what was going on with the process thru communication with Nancy. The only part we didn't understand was when we were going to know what bank was going to handle it in the end, but more will be revealed. Thank you for your service. Nice meeting you and your staff.
Reviewed by Lindsay Jordan for Michelle Ota
Michelle is a professional and the best at what she does. It was very clear that she has been doing this for many years and is extremely knowledgeable. Michelle made our entire process very smooth by letting us know what to expect from the very beginning and then communicating with us throughout the process. Most importantly, Michelle cares for her clients and wants what is best for them. We couldn’t have asked for a better experience and we have already highly recommended her to friends.
Reviewed by Herbert Knox for Colleen Stewart
Colleen and her staff did everything exactly the way the way they said they would, in a very timely fashion. Everyone was always available to answer questions. This is the second home loan I have had processed through this company, and I would not hesitate to use them again.
Reviewed by James Cliffe for Mark White
Professionalism with a friendly attitude. They took care of everything.
Reviewed by Danny Jordan for Michelle Ota
This has been the easiest re- mortgage I’ve ever done, and Michelle found us a great deal. Very smooth information exchange, and excellent guidance and advice on how to proceed, step by step to get the results we wanted. I would recommend thrm to all my friends and family! Thanks so much for all your help. We are very appreciative to all concerned. Danny and Lindsay Jordan
Reviewed by Alberto Ramirez for Fidel Dorado
Everything great communication Fidel explains everything really good and try helping us in every thing we are so happy with Fidel works ...
Reviewed by R.C. DIXON for Sergio Agudelo
Sergio did a Fantastic job with our loan. He very is professional, knowledgeable and makes transaction go so smooth.
Reviewed by Angela Perez for Tiffany Grantham
My refinance process was very smooth and well explained. Stress free process!
Reviewed by Raul Pacheco Flores for Chris Haun
Very attentive, great customer service, and bilingual
Reviewed by David Ybarra for Fidel Dorado
Information was clear, process was smooth and customer service was outstanding. We also had a relaxed atmosphere. And would highly recommend him and his staff to friends and family.
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